Hotelier's response :
Dear Mrs Cubitt,

Thank you so much for your wonderful review.

We are delighted to hear that you had such a lovely stay and that you enjoyed our warm welcome, the comfort and cleanliness of your room, as well as the convenient location and free parking.

We are especially pleased that our team was able to make you feel welcome despite the language barrier, and that you appreciated the restaurant discount next door.

We are sorry that the TV does not currently offer subtitles. We have taken note of your feedback and will pass this information on to the department concerned, as we are always looking for ways to improve our guests’ experience.

It was a real pleasure having you with us, and we would be delighted to welcome you back on your next visit to Loches!

Fantine, Front Desk
02 47 59 36 47
loches@brithotel.fr

Hotelier's response :
Dear Mr Thomas,

Thank you very much for your kind review !

We are delighted to hear that you had a very satisfying stay and that you would recommend our hotel.

We look forward to welcoming you again on your next visit!

Fantine, Front Desk
02 47 59 36 47
loches@brithotel.fr

Hotelier's response :
Dear Mr Ruth,

Thank you very much for your kind feedback! We are delighted to hear that you enjoyed your stay and appreciated the warm welcome from our reception team, the comfortable room and its great-sized TV, as well as our breakfast selection.

We are especially pleased to know that you would stay with us again. We look forward to welcoming you back on your next visit!

Fantine, Front Desk
02 47 59 36 47
loches@brithotel.fr

Hotelier's response :
Madame, Monsieur,

Merci beaucoup pour votre retour ! Nous sommes ravis que votre séjour vous ait pleinement satisfait et que vous souhaitiez revenir. Votre message nous touche extrêmement.

Au plaisir de vous accueillir à nouveau très prochainement !

Fantine, La Réception,
Brit Hôtel Confort Loches
02.47.59.36.47

Hotelier's response :
Dear Mr Bishop,

Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that you would choose to stay again in one of our hotels.

We are pleased that you appreciated the warm welcome from our team, the cleanliness of your room and bathroom, as well as the variety of choices offered at breakfast.

We also thank you for your comment regarding the scrambled eggs. We have taken note of your feedback and will share it with our team in order to improve the quality of our breakfast service.

We look forward to welcoming you again on your next visit.

Fantine, Front Desk
02 47 59 36 47
loches@brithotel.fr

Hotelier's response :
Dear Mr Ralph,

Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel suitable for your business stay and that you appreciated the friendliness of our reception team, as well as the easy access to our property.

We are also glad that the air conditioning in your room provided you with comfort during the warm weather. Regarding your comment about the absence of bottled water in the room, please note that we have a water fountain available at reception for our guests. We have nevertheless taken your feedback into consideration as we continue to improve our services.

Regarding breakfast, we appreciate your remarks about the coffee and fruit juice. Your feedback is valuable and will be shared with our team in order to enhance the quality of our breakfast offering.

We hope to have the pleasure of welcoming you again on a future business trip and providing you with an even better experience.

Fantine, Front Desk
02 47 59 36 47
loches@brithotel.fr

Hotelier's response :
Dear Mr Morris,

Thank you very much for your feedback.

We are delighted to hear that you were overall very satisfied with your stay.

Your satisfaction is our greatest reward, and we truly appreciate you taking the time to share your experience.

We hope to have the pleasure of welcoming you back again very soon.

Fantine, Front Desk
02 47 59 36 47
loches@brithotel.fr

Hotelier's response :
Dear Mr. Bernard,

Thank you for sharing your impressions and for taking the time to tell us about your stay.

We are delighted to hear that you appreciated the comfort of our rooms and the quality of our parking, essential elements for a successful stay.

We have taken note of your comment regarding the hotel's location below the town and understand that this may be inconvenient for some guests wishing to easily access the town center. The town center is approximately a 15-minute walk, or 1.5 km, from the hotel.

Your comments on the room, the bathroom, the breakfast, and the welcome from our team are greatly appreciated and encourage us to maintain a high standard of service.

We hope to have the pleasure of welcoming you back again during your next stay in the area.

Sincerely,

Hotel Manager/
Stéphanie Monmousseau

Hotelier's response :
Dear Mr John,

Thank you for taking the time to share your feedback.

We are pleased to hear that our hotel was a convenient stop on your journey back to the UK and that you appreciated the security of our car park. We are also delighted that our reception team made a positive impression and that nothing was too much trouble during your stay.

Thank you as well for your comment regarding the room size. Our standard rooms are generally considered quite spacious; however, for guests looking for even more room, we also offer Suite Rooms, which provide additional space and comfort. We would be delighted to help you choose one of these room categories during a future stay.

We hope to welcome you again on your next trip through the region.

Fantine, Front Desk
02 47 59 36 47
loches@brithotel.fr

Hotelier's response :
Dear Mr Hughes,

Thank you for taking the time to share your feedback and for your loyalty.

We are delighted that you appreciate the hotel’s location, the security of the car park, and the welcome provided by our team.

However, we are sincerely sorry for the inconvenience caused by the empty soap dispenser in your bathroom. We are usually very attentive to this point, and your comment has been passed on so that we can further strengthen our checks.

Regarding the pillows, we also take note of your feedback and are sorry that they did not suit your preferences.

We hope to have the pleasure of welcoming you again on a future stay.

Fantine, Front Desk
02 47 59 36 47
loches@brithotel.fr

Hotelier's response :
Dear Mr Christopher,

Thank you very much for your lovely feedback.

We are delighted to hear that your stay in Loches was perfect for your short visit and that you appreciated the warm welcome from our reception team, the cleanliness and comfort of your room, as well as the easy access to the hotel.

We also thank you for your suggestion regarding the installation of a handrail in the shower area for guests with limited mobility. Please note that we do have two rooms specially designed for guests with reduced mobility, equipped with a support rail to assist when getting in and out of the shower.

We hope to have the pleasure of welcoming you again on a future visit.

Fantine, Front Desk
02 47 59 36 47
loches@brithotel.fr

Hotelier's response :
Dear Mr Peter,

Thank you very much for your feedback. We are delighted to read that you enjoyed your stay at the hotel and found it very clean and comfortable, which made it a pleasant stop at the end of your long journey.

We are glad that our hotel met your expectations and contributed to your rest and comfort.

We hope to have the pleasure of welcoming you again very soon.

Fantine, Front Desk
02 47 59 36 47
loches@brithotel.fr